FAQ’s

Experience: Cemar Electro has been making lasers for more than 30 years.
Service:
Our service team will give you a free estimate within 24hrs and have your unit repaired and on its way back to you within 48hrs.
Warranty: 2 full years on both new and repaired lasers.
Customer Service: always available, helpful and knowledgeable. We can assist you in making the right choice for your application.
Technology and research: Cemar Electro is committed to excellence in both developing and improving laser technology. We work closely with our clients to create custom solutions for unique applications.

There is a very popular misconception that lasers should be left on at all times. This is only for the older HeNe type units, the new diode lasers should be turned off when not in use as they have a lifespan and any time your machine is not in use it is better to shut the lasers off and add many hours of usage to your laser.

When you buy a Cemarline laser, you get everything you need to install and adjust the laser; a bracket with a power supply and optics to suit your application.

All of our patient posit lasers are Class II and present no danger to the eyes or skin. That said, operating a laser emitting device demands common sense be used. Pay close attention to the laser device warning labels on all lasers, and never look directly into the emitter or its reflection.

Pay close attention to the laser device warning labels on all lasers, and never look directly into the emitter or its reflection. Our lasers are low powered devices that only produce visible lines. They do not produce heat capable of harming your skin, hair, or clothing; nor can they burn through any surface onto which the beam is projected.

Cemar Electro takes great care and uses only the best available components to build our lasers.

Yes, all our laser products have a 2 year warranty and are designed to be fully serviceable by our factory trained technicians. If you encounter any issues with the lasers please do not attempt to repair it yourself, notify  your agent or contact us directly at support@cemarelectro.com. Or call us at 1-800-298-5273.

Please do not attempt to open or repair the laser yourself because any un-authorized service will void your warranty.

Yes, our engineering team provides custom solutions whenever possible. Contact us and we will evaluate your request.

This varies depending on the complexity of the project, once the request is received, a preliminary assessment is done and we will advise you as soon as possible if it can be done and what is required as well as a time frame.